More Dell Service Reviews
You’ll remember I talked about my dealings with Dell here. Since then, I’ve had the hard drive sitting on my desk, and I’ve been waiting for the supposed ‘technician appointment’ for the guy to show up – to no avail. Not even a phone call where they told me someone would come and install it.
In the meantime I’ve received a phone call that the warranty was going to expire on the laptop I bought for my daughter (and would I like to renew it). I never got that phone call for my laptop, so expiry date came and went.
Anyway, for three days now I’ve been talking to Dell every night. They told me I could renew my warranty. They listed off a bunch of different warranties with a bunch of different prices. And depending on whom I was talking to and which night it was, I got different prices, different warranties, and different explanations of which warranty it is that I still have existing on my laptop til 2012.
I kept phoning back, being put on hold for who knows how long, but last night was the real kicker. After saying to the guy, “yes, I will take this warranty for $113, in order to have the technician also install all the software for me”, I was on hold while he processed it, and all of a sudden, the phone went dead.
I phoned back and what did I find? Office hours were now ended. The guy hung up on me cuz his shift was over… forget about that sale, time to go.
I called back again tonight and was told that there is no $113 warranty renewal – that was for the different laptop – the one I bought for my daughter. For my laptop the renewal would cost $900 for the highly trained technician to come and install software on my computer.
I asked “why would there be an $800 difference to install software on one laptop over another” and the answer was because the technicians who worked on my type of laptop were more highly trained. While I pointed out that installing software on any computer didn’t take any highly trained technician, he told me that I could install the hard drive myself and that phone support was included in my existing warranty… did I want him to transfer me so they could walk me through it.
Ok, reality is, boys and girls, that I can install a hard drive myself. I can certainly install software myself. I can do everything I wanted these guys to do…. myself. However, that was not my understanding of my warranty, and I was even willing to pay another $113 to have someone do it because I can’t be bothered with installing all this shit myself. But that’s not going to happen.
Obviously, I was totally wrong about my understanding of what those warranties were. Somehow I cannot understand english and so when they told me what they were at purchase time, I had english as a second language and thought they were completely different than they actually are.
I pointed out to my 6th or 7th Dell customer service rep that I would not be buying anything more from Dell. I could have bought these things from Yow up the street, but somehow thought that any potential troubles would be taken care of with these Dell warranties.
In future I will stick with my own computer people in my own neighbourhood. Fuck Dell. Not only have I had it with their different versions every time you call, but frankly, I’ve wasted a helluva lot of time on hold and being transferred from one department to another.
Unfuckingbelievable. If word had gotten out about this service level before people bought Dell, they certainly wouldn’t have been able to get as big as they’ve gotten now.
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jafer
Fuhq
Leticia
Matt
Sunny
Female, taken, fire, Sagittarius, Monkey, Toronto, two kids, one grandson, IT.
55
is the new 30. I want the world to close their mouths when they’re eating or chewing gum. If they don’t, I want to elbow them in the face.
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