Nothing but Trouble
I think I told you that my son was gonna buy my old car (for $200), but there’s been nothing but trouble with my old car ever since I got it back from the ex. And I told you how we had it towed to Canadian Tire and they said it was a burnt out fuse, and replaced that for $70 ($60 fee for finding out what’s wrong, $10 for replacing the fuse).
Well ever since that fuse was replaced, it’s done nothing but burn out more fuses. My son bought a box of fuses, and tonight, it broke down once more and he used his last fuse which also burnt out as soon as he replaced it. So he’s headed off to a Canadian Tire out by where he’s broken down to buy another box of fuses. He put in some coolant in case it was overheating and hence the reason for burnt out fuses, but I expect that he’ll get back to the car and end up with yet another burnt out fuse and we’ll have to use another one of our CAA tows to get his car to Canadian Tire again.
Worse than that, as if that’s not bad enough, was that he was calling me from a pay phone – because they cut off his cell phone. His cell phone is under my name (I got it for him on the family plan) and they told him that it was cut off because there’s $440 owing on the cell phone bill.
Well, boys and girls, didn’t I do a big fucking hairy ape shit when I heard that! Not only had I paid my entire Rogers bill ($218.92) on the weekend (even though it wasn’t due until the 29th), but there was nothing previously outstanding either, because I had paid that the month before, and the month before, and the month before.
All my bills have been paid, and yet, here they had cut off my son’s cell phone. I don’t know whether my son believed this or not, because there was one time when I told him he owed $whatever, he paid it but I forgot to pay the bill on time and then he got a call saying that he owed money – so I had to pay it right away, but that’s not usually the way I work.
Anyway, we made a conference call to Rogers Cut-Off Your Phone Department (the only number he could reach on his cell phone when it’s cut off) and the guy said that there was $440 outstanding – the $218.92 (which I told him I had paid) and the $200-and-something for next month’s bill… Next… month’s… bill!
They were cutting off the phone because they hadn’t received this month’s payment, due on September 29th, and next month’s payment, due October 29th? He said that there was a credit limit on my Rogers bill of $400 (not just cell phone, but all Rogers services, including my cable TV and high-speed internet).
I said, “WTF are you talking about… a credit limit on my bill?” and he said that, in essence, he didn’t know about it and would transfer us to the correct department.
After waiting on hold for 14 minutes on our conference call, we finally spoke to a woman/girl in the right department. I told her that I’d paid the bill on Saturday (I always do online banking) and that it had gone through my bank on Monday.
I asked about the credit limit and WTF that was all about, and she said it was just put on, on Saturday. Well, Saturday’s the day I talked to Rogers to say that maybe I wanted to cancel some of these services I have.
I said that since I hardly watched TV, I didn’t think that we needed all the channels and features that we currently have. And I said that I thought the internet service was too high, and maybe we should downgrade. I also said that maybe we should get rid of the PVR (e.g. Tivo) box.
What happened was that the guy told me to just downgrade to Rogers Highspeed Lite – it might seem a little slower at 1MG instead of 5, but if I didn’t download a lot of music or movies, I might not notice a difference.
Keep in mind too, that we’re paying $218.92 a month for Rogers service, so I was thinking that it was way too much, something we can’t afford, and we should be cutting back on everything (especially when I don’t know if my work can afford to pay my paycheque past this week).
The Rogers guy talked me into keeping our existing cable TV services but said that he’d throw in a 5% discount for a year, and since our services are all bundled because we have so many of them, that we really should keep them all to keep getting that bundling service.
So he talked me into it. And that triggered a credit limit on my account that ‘supposedly’ automatically happened as soon as I changed my services on Saturday.
Luckily the woman kept putting us on hold til she could get ahold of a manager in the right department and got the credit limit taken off my account. She then got my son’s cell phone reinstated immediately, and now everything’s just fucking wonderful.
Except for the fact that my son is still stuck out at Neilsen and Sheppard (in God’s country around where he lives) with a car that doesn’t work. Hopefully his little trek to Canadian Tire to get more fuses, will make the car work.
If that doesn’t work, I’ve got to use up yet another of my CAA tows to get the car dragged down to the Canadian Tire down here where he had the service performed the other day (only so he doesn’t have to pay another $60 in an estimate of what’s wrong with the car). If that’s the case, then we’ll have to pay extra for the tow because it doesn’t cover a kajillion miles away tow – since he lives so fucking far away. And then he’d also have to stay over night cuz we’re not driving way out there to get him back home and he’d have to pick it up tomorrow anyway.
And he had a hot date tonight that he had to cancel, and apparently she thinks he’s trying to give her the brush-off.
Isn’t life just fucking wonderful. Who needs a smoke? Not me, baby, not me.
Did you enjoy this post? Why not leave a comment below and continue the conversation, or subscribe to my feed and get articles like this delivered automatically to your feed reader.
idiotonastick
Minna
Dave Barker
I used Moneris for over two years. I recently terminated due to a merchant compliance requiremen t – Moneris began...
Maria
just another
Female, taken, fire, Sagittarius, Monkey, Toronto, two kids, one grandson, IT.
55
is the new 30. I want the world to close their mouths when they’re eating or chewing gum. If they don’t, I want to elbow them in the face.
I think companies and businesses in Canada are just getting dumber. So you pay your bill on time and they put a credit limit on your account. Makes perfect sense, doesn’t it? Then you have to go through department after department to fix the problem. Forget smoking, I think you need to have a drink