Customer Service… what’s that?
This morning I decided to go into Tim’s rather than use the drive-thru because it’s at a gas station and they also sell smokes there (I was out).
So I went up to the woman and said, “A large Vantage 5 king size”, and laid down a $10. At the same time I was standing in the Tim’s line up, cuz that gets very long.
She wasn’t getting my smokes and so I went back out of line and over, and said, “A large Vantage 5 king size”. She started reaching for DuMauriers, then it looked like she finally found them, and laid them on the counter.
At the same time that I was back in the Tim’s line, where they knew my order, another guy went up to the cigarette broad and ordered a pack of cigarettes. She started scanning them through and telling him how much.
At that point, I went back out of the Tim’s line and said, “is there some reason you can’t finish my sale before you start serving another customer?”, and she looked at me. Then she looked at my pack of smokes sitting there. The other customer apologized to me (as if it was his fault) and I pointed at my $10 sitting on the counter.
She rang it up, and before giving me my change, started serving the other customer. I said, “scuze me, can I get my change?”, all the time watching the Tim’s line cuz my coffee should have been ready and the line up was quite long.
She finally gave me my change and said, “have a nice day”, sarcastically. She gets sarcastic with me, like I’ve done something. When what I really should have said to her was, “hey you fucking numbnuts, find the cigarettes, scan them, take my money and give me the change – simple job for a simple person… get it right”. However, since I didn’t say that, she felt that she should be getting attitude with me.
I really should become a hermit. Hermit the frog. No, that might be infringement. Hermit the dog. They might still go after me for that one. Hermit the crab. Very clever. Yes, I will hide under my shell and avoid all assholes.
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Comments
I agree, Mark. I was thinking about the express line too since my morning Tim’s has some construction guy buying stuff for the entire crew. By the time they’re halfway through making his order, the line up is out the door.
And same with the drive through. If you’re not just getting a couple of coffees, go inside to order custom bagels for 20. There.
idiotonastick
Minna
Dave Barker
I used Moneris for over two years. I recently terminated due to a merchant compliance requiremen t – Moneris began...
Maria
just another
Female, taken, fire, Sagittarius, Monkey, Toronto, two kids, one grandson, IT.
55
is the new 30. I want the world to close their mouths when they’re eating or chewing gum. If they don’t, I want to elbow them in the face.
…and speaking of Tim’s (just so I can get this off my chest once and for all) What’s with those arses that think every cash in a Tim Horton’s should have a seperate line? It’s like a bank people! One line; and the next available cash calls the next person waiting. Cripes, but that pisses me off. They should put up ropes or something… or at the very least, introduce an express line for folks just getting a coffee, and not muffins, danishes, and large quantities of buttered cream cheesed bagels for the whole fucking office.
Wow, I really needed that.