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Netfirms vs. Canaca

Posted by
December 22, 2005

I got a renewal notice from Netfirms, saying that my domain was up for renewal in January and that it would be automatically renewed.

After the trouble with my site over the last few months, I decided that I’d search out other hosting firms with the thought of switching.

A friend of mine had recommended canaca.com, so I went to check out their features, which were similar to Netfirms’ and maybe a little better.

So I figured I’d phone them to ask about everything I wanted, just to make sure they had it all before I switched.

While I was phoning, I thought, “oh, I wonder what their technical support is like; maybe I’ll try that and see how they are”.

So I phoned technical support and a message came on saying that this technical support was only for domains that were down or having problems, and any other technical issues were to be sent by email to them.

I waited on hold from 9:31 to 9:40, in silence, until another message came on saying that there was an unusually high volume of calls, and to email them, and a response would be forthcoming within 1-to-12 hours, and then CLICK, the call ended.

Because of that, no technical support (unlike Netfirms where you can call day and night, hardly ever have to wait to speak to someone, and ask the most inane questions of them), I will not be switching to canaca.com.

I’ve had the providers before who offer everything but support, and I’m not interested.

So unless I find another Canadian provider who offers more than Netfirms AND provides good technical support, it looks like I’ll be staying with them.

Computers/Internet

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